The marketing mix is one of the most famous marketing terms. The marketing mix is the tactical or operational part of a marketing plan. The marketing mix is also called the 4Ps and the 7Ps. The 4Ps are price, place, product and promotion. The services marketing mix is also called the 7Ps and includes the addition of process, people and physical evidence.
The concept is simple. Think about another common mix - a cake mix. All cakes contain eggs, milk, flour, and sugar. However, you can alter the final cake by altering the amounts of mix elements contained in it. So for a sweet cake add more sugar!
It is the same with the marketing mix. The offer you make to your customer can be altered by varying the mix elements. So for a high profile brand, increase the focus on promotion and desensitize the weight given to price.
Another way to think about the marketing mix is to use the image of an artist's palette. The marketer mixes the prime colours (mix elements) in different quantities to deliver a particular final colour. Every hand painted picture is original in some way, as is every marketing mix. Let’s look at the elements of the marketing mix in more detail.
Physical Evidence is the material part of a service. Strictly speaking there are no physical attributes to a service, so a consumer tends to rely on material cues. There are many examples of physical evidence, including some of the following buildings, equipment, signs and logos, annual accounts and business reports, brochures, your website, and even your business cards.
People are the most important element of any service or experience. Services tend to be produced and consumed at the same moment, and aspects of the customer experience are altered to meet the individual needs of the person consuming it.
There are a number of perceptions of the concept of process within the business and marketing literature. Some see processes as a means to achieve an outcome, for example - to achieve a 30% market share a company implements a marketing planning process. However in reality it is more about the customer interface between the business and consumer and how they deal with each other in a series of steps in stages, i.e. throughout the process
9P
PRODUUCT — ПРОДУКТ
PRICE — ЦЕНА
PLACE — МЕСТО (место продажи или канал сбыта)
PROMOTION — ПРОДВИЖЕНИЕ
В различных ситуациях и отраслях встречаются следующие расширения:
PACKAGE — УПАКОВКА
PURCHASE — ПОКУПКА (процесс принятия решения о конкретной покупке и опыт после)
PEOPLE — КЛИЕНТЫ (VIP-клиенты, конкретные персоны)
PERSONNEL — ПЕРСОНАЛ
PROCESS — ПРОЦЕСС, ОПЫТ ПОКУПАТЕЛЯ (например, визит в гипермаркет, требующий целого дня)
The concept is simple. Think about another common mix - a cake mix. All cakes contain eggs, milk, flour, and sugar. However, you can alter the final cake by altering the amounts of mix elements contained in it. So for a sweet cake add more sugar!
It is the same with the marketing mix. The offer you make to your customer can be altered by varying the mix elements. So for a high profile brand, increase the focus on promotion and desensitize the weight given to price.
Another way to think about the marketing mix is to use the image of an artist's palette. The marketer mixes the prime colours (mix elements) in different quantities to deliver a particular final colour. Every hand painted picture is original in some way, as is every marketing mix. Let’s look at the elements of the marketing mix in more detail.
People are the most important element of any service or experience. Services tend to be produced and consumed at the same moment, and aspects of the customer experience are altered to meet the individual needs of the person consuming it.
There are a number of perceptions of the concept of process within the business and marketing literature. Some see processes as a means to achieve an outcome, for example - to achieve a 30% market share a company implements a marketing planning process. However in reality it is more about the customer interface between the business and consumer and how they deal with each other in a series of steps in stages, i.e. throughout the process
9P
PRODUUCT — ПРОДУКТ
PRICE — ЦЕНА
PLACE — МЕСТО (место продажи или канал сбыта)
PROMOTION — ПРОДВИЖЕНИЕ
В различных ситуациях и отраслях встречаются следующие расширения:
PACKAGE — УПАКОВКА
PURCHASE — ПОКУПКА (процесс принятия решения о конкретной покупке и опыт после)
PEOPLE — КЛИЕНТЫ (VIP-клиенты, конкретные персоны)
PERSONNEL — ПЕРСОНАЛ
PROCESS — ПРОЦЕСС, ОПЫТ ПОКУПАТЕЛЯ (например, визит в гипермаркет, требующий целого дня)
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